Cleaning the Printer

1. Use only a dry or slightly dampened soft cloth to clean the external surfaces. To clean the thermal heads, wait at least two minutes after turning off the power to let them cool down.
2. Open the printer cover by lifting tee open/ close lever, then wipe the heads with a foam-tipped swab dampened with isopropyl alcohol. (See the inset in the following illustration.) Allow the alcohol to dry before turning on the Prolmage.
3. To clean the paper feed rollers, wipe them with a soft cloth dampened with water, then wipe them again with a dry soft cloth. Do not use isopropyl alcohol on the rollers. Alcohol will damage the rollers.
4. To clean the platen ru6ber, wipe it gently with a soft dry cloth. Be careful not to damage this part, or it will affect the quality of printed images. Do not use isopropyl alcohol or any other solvents on the platen. Alcohol will damage the platen.
5. To maintain smooth operation of the cutter assembly, occasionally lubricate the entire width of the cutter rail with a light coating of petroleum jelly.

1. Keep the platen glass, the platen roller, the eject roller, and the document feed roller free of dust and paper particles. (See the illustration below.)
2. At regular intervals, open the scanner cover (see the illustration at right). Wipe each part labeled in the illustration below with a dampened soft cloth, then wipe again with a soft dry cloth.
3. If the platen glass is still not clean, use a small amount of commercial glass cleaner on the dampened cloth, then wipe once more with the dry cloth. Do not spray glass cleaner or any other liquid into the Prolmage.

1. The line(s) may be coming from something stuck to the scanner glass. See the section above on cleaning your PosterPrinter.
2. The exception would be if there were 2 lines in the center of the poster evenly spaced, the problem may be with a worn Platen. The Platen is the blue rubber strip that runs along the bottom of the PosterPrinter. If this is the case the Platen will need to be replaced, it cannot be cleaned with any type of solvent.

1. Lines in the horizontal direction are typically created by the print heads. See the section on cleaning the print heads above.
2. You can tell which of the three print heads may be causing the problem, (there are three), by opening the printer cover and lining the poster up with the print heads.
3. Each print head prints in a vertical section of the poster called a "Zone". Each Zone is evenly spaced across the width of the poster and as long as the poster. So if you see lines that repeat continuously down the poster in a particular zone, you know to clean the print head for that Zone. If after cleaning you do not see an improvement, call your service representative.

Note: The ProImage Plus and the ProImage XL use their own windows print driver to take advantage of the extended feature they offer.

Printing
The way you do this depends on:

Refer to your system or application software user's guide.

If you have a Macintosh, simply install the ProLynx print driver provided in your ProLynx Kit.

What To Do If.

Solution

1. Stop printing from your computer.
2. Press the START/STOP/ADVANCE button on the Prolmage, clear the print job, and advance the paper.
3. Make the change.
4. Cut the Prolmage paper.
5. Re-send your file.